All products are shipped F.O.B. Factory. All freight charges will be Pre-Pay & Add, unless otherwise specified by the customer. Verti-Lift is not responsible for loss or damage to the product in transit. It is the responsibility of the customer (consignee) to inspect all products prior to acceptance. In the event that there is loss or damage to the product, consignee shall file a claim with the carrier. Verti-Lift will assist consignee with claims. All parts orders weighing 70 lbs or less will be shipped ground, Pre-Pay & Add. Larger components will be shipped common carrier Pre-Pay & Add.